Return Policy

INTRODUCTION:

We hope that you will be happy with your items, however, if you would like to return your items for any reason at all, you need do within 30 days of receiving your order. Items returned must be in a new and unused condition and responsibility of the customer until they are received by NovaGlass.

Based on the reason for the return either NovaGlass or the buyer will be responsible for shipping charges. Before you start the return, please email us at [email protected] and titel for return, we will be sure reply you within 24 hours-48 hours by our customer service. If you are returning a damaged or wrong item, you will receive a full refund upon receiving the item back to our warehouse. If you are returning your item for any other reason, the return shipping charges will be deducted from your refund amount.

Please note that all items must be returned in new, unused condition. If we receive items back that have been used, you will not be refunded.

DAMAGED/DEFECTIVE ITEMS:

In the unlikely event that an item sent to you is found to be faulty before use, simply begin reach us by [email protected] within 24 hours. Please note, you may be required to provide proof of damaged product before the refund is approved. Once we have received the email and confirm the items is faulty. You will get refund or exchange new one.

Important: All items are quality checked before leaving the warehouse. Please fully inspect your item before use for any damage in transit, as items will not be replaced or refunded after use.

INCORRECT ITEMS RECEIVED:

While we take every care to ensure that you are sent the correct items, mistakes can occasionally be made. If you find that you have received the wrong products we will happily replace them with the correct items at no charge to yourself. Simply reach us by [email protected] and confirm with our customer service. Once we've received the items back to our warehouse we will ship out your replacement item(s) within 48 hours.

UNWANTED ITEMS:

If you would like to return your items for a refund, you may process within 30 days of receiving them. Items returned must be in a new and unused condition. You will be responsible for return shipping for unwanted items. After we've received the item(s) back to our warehouse you will be refunded the items within 48 hours.

Stolen or Lost Packages:

NovaGlass is not responsible for packages that are stolen or lost when USPS/DHL leaves a package unattended at your door/mailbox if you are not home to take delivery. If it is stolen or lost it is not our responsibility to recover or replace the item or compensate you for the loss.

It is the buyers responsibility to track your item(s) using the tracking

Any used/broken products by youself cannot be returned/exchanged, and Returns accepted for U.S. customers only, all sales are final for international orders.